Return & Refund Policy

Return & Refund Policy

Last updated: August 2026

At Hypebasket (hypebasket.co.uk), customer satisfaction is important to us. As we operate through dropshipping partners, including CJ Dropshipping, our return process works slightly differently from a standard retail store. Please read this policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return or refund within 14 days of receiving your order if:

  • The item arrived damaged, defective, or faulty
  • You received the wrong item (different from what was ordered)
  • The item is significantly different from its description on our website

To be eligible, items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items

  • Items marked as final sale or clearance
  • Products that have been used, worn, or altered
  • Items returned without prior authorisation from our team

3. How to Request a Return

Since products are shipped directly from our supplier's warehouse, please contact us before sending anything back. To start a return:

  • Email us at Hypebasket.staff@gmail.com with your order number and photos of the item (if damaged or incorrect)
  • Our team will review your request and confirm the next steps within 2–3 business days
  • Do not send items back without confirmation, as our supplier's return address may differ from our business address

4. Refunds

  • Once your return is received and inspected (or approved based on evidence provided), we will notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within 5–10 business days
  • Shipping costs are non-refundable, unless the return is due to our error (damaged, defective, or wrong item)

5. Late Delivery

As orders are fulfilled through our supplier network, delivery times may occasionally take longer than estimated. If your order has not arrived within the maximum estimated delivery window, please contact us and we will investigate with our fulfilment partner.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size, colour, or product, please request a return for a refund and place a new order.

7. Cancellations

Orders can be cancelled free of charge within 12 hours of purchase. After this window, the order may have already been processed by our supplier and cannot be cancelled.

8. Contact Us

For any questions regarding returns or refunds, please reach out to us: